At Braimond, we want our customers to have clear information about returns, exchanges, and refunds. Whether you are purchasing lawn care equipment, garden tools, or outdoor products, this policy explains return eligibility, return shipping, item condition requirements, exchanges, and refund processing.

Return Eligibility Period

You may request a return within 30 days of receiving your order. This allows you time to review your purchase and determine whether it meets your needs.

How to Start a Return

All returns are handled by mail with assistance from our customer support team.

You may request either:

  • A refund, or
  • An exchange for another item of equal value

To begin a return, please contact us at support@braimond.com and provide the following information:

  • Your order number
  • The product or products you wish to return
  • A brief reason for the return

Our customer support team will review your request, provide return instructions, and issue a prepaid return shipping label for eligible returns.

Condition of Returned Items

To qualify for a refund or exchange, returned items must meet the following conditions:

  • Items must be unused, uninstalled, and undamaged.
  • Products must be returned in their original packaging.
  • All accessories, manuals, and included components must be returned with the product.
  • Items showing signs of wear, alteration, or installation are not eligible for standard returns.

Return Shipping Label

Braimond provides prepaid return shipping labels for eligible returns.

If a return label was not included with your order, please contact our customer support team. We will provide a prepaid shipping label along with the necessary return instructions.

Please follow the return instructions provided by our support team before sending your package.

Return Shipping Costs

Braimond covers return shipping costs for eligible returns.

Customers are not charged return shipping fees when using the prepaid return shipping label provided by Braimond.

No Restocking Fees

Braimond does not charge restocking fees for eligible returns.

No restocking charges are deducted from approved refunds.

Refunds & Exchanges

Once your returned product has been received and inspected:

  • Refunds: Approved refunds are issued to the original payment method within 7 business days after inspection.
  • Exchanges: Eligible exchanges for items of equal value are processed promptly, and replacement products are shipped as soon as possible.

You will receive an email confirmation when your refund has been processed or your replacement order has been shipped.

Depending on your payment provider or financial institution, additional time may be required for the refunded amount to appear in your account.

Quality Review & Customer Care

Returned products are reviewed to verify their condition and eligibility under this policy.

Customer feedback helps us evaluate our products, packaging, and service to improve the overall shopping experience.

Order Cancellations & Changes

If you need to cancel or modify an order, please contact our customer support team as soon as possible.

  • Orders may only be changed or canceled before shipment.
  • Once an order has shipped, return requests must follow the standard return process described in this policy.

Contact Us

If you have questions about returns, exchanges, refunds, or order cancellations, please contact Braimond using the information below.

Business Name: Braimond

Address: 431 E North St, Fostoria, OH 44830, USA

Email: support@braimond.com

Phone: +1 (419) 364-7766

Business Hours: Monday–Friday, 9:00 AM–6:00 PM Eastern Time (ET)